At Goonj, we aim to deliver your orders promptly and efficiently. Please review the following shipping policy to understand our shipping procedures, delivery times, and associated costs.
1. Order Processing
- Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
- Delays: If we experience a high volume of orders, shipments may be delayed. We will notify you in the event of significant delays.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Domestic Shipping:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 3-5 business days.
- International Shipping:
- Estimated delivery time varies by destination. Delivery typically takes 7 to 15 business days, depending on customs clearance and the destination country.
Please note that delivery delays can occasionally occur due to unforeseen circumstances such as weather, customs, or carrier delays.
3. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track the status of your shipment.
4. Customs, Duties, and Taxes
- Domestic Orders: All applicable taxes and duties are included in the product prices unless stated otherwise.
- International Orders: Goonj is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Delivery Issues
Incorrect Addresses
We are not responsible for deliveries to incorrect addresses provided by the customer. If you realize that the shipping address is incorrect, please contact us immediately at [email protected]. We will attempt to rectify the situation, but we cannot guarantee changes to the shipping information once the order has been processed.
Lost or Damaged Shipments
If your order arrives damaged or is lost during transit, please contact us at [email protected] with your order number and details of the issue. We will work with the carrier to investigate and resolve the matter as quickly as possible.
6. P.O. Boxes and APO/FPO Addresses
We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a residential or commercial address for delivery.
7. Shipping Restrictions
Certain products may be subject to restrictions in some regions due to legal limitations or carrier regulations. In such cases, we will notify you and work with you to find an alternative solution.
8. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately. Please review this policy periodically to ensure you are aware of any updates.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: [email protected]