At Goonj, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, we’re here to help with a straightforward return and refund process. Please review the following policy for eligibility and details.
1. Eligibility for Returns and Refunds
To qualify for a return and refund, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging, including all accessories, manuals, and any included materials.
- You must request a return within 7 days from the date of delivery.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
Certain types of items cannot be returned or refunded, including:
- Personal care products (e.g., cosmetics, skincare) that have been opened or used.
- Customized or personalized items.
- Perishable goods like food or flowers.
- Gift cards and promotional items.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
3. How to Request a Return and Refund
To initiate a return and refund, please follow these steps:
- Contact us at [email protected] within 7 of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- We will review your request and provide instructions for returning the item(s), including the return shipping address and any return authorization needed.
- Once you have received return approval, securely package the item in its original packaging and send it to the provided address.
4. Return Shipping Costs
- If the return is due to a defect or an error on our part, we will cover the return shipping costs.
- For all other returns, you will be responsible for the return shipping costs.
- Shipping costs are non-refundable unless the return is due to our error.
5. Processing Your Return and Refund
Once we receive and inspect your returned item, we will notify you by email:
- If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.
- If rejected, we will notify you with the reasons why the return was not accepted.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check your bank account or contact your credit card provider, as refunds may take time to officially post.
- If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the defect or damage.
7. Damaged or Defective Items
If you receive a defective or damaged item, please notify us immediately at [email protected]. Provide your order number and photos or a description of the issue, and we will arrange for a replacement or refund as applicable.
8. Changes to This Policy
We reserve the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page and will become effective immediately. Please review this policy periodically to ensure you are aware of any updates.
9. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: [email protected]