Goonj (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when using our services. This includes:
- Name
- Email address
- Billing and shipping addresses
- Phone number
- Payment information
1.2 Automatically Collected Information
When you use our website, we may collect certain information automatically, including:
- IP address
- Browser type
- Device type
- Pages visited and the time spent on those pages
- Referring URLs
1.3 Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to collect information about your use of the website. Cookies are small files stored on your device that allow us to improve our services and user experience.
2. How We Use Your Information
2.1 Providing Services
We use the information we collect to:
- Process your orders
- Manage your account
- Provide customer support
- Communicate with you regarding your orders and account
2.2 Improving Our Website
We use data to improve and optimize our website, including monitoring site usage, diagnosing technical issues, and enhancing user experience.
2.3 Marketing and Promotions
With your consent, we may use your email address or other contact details to send promotional materials, newsletters, and special offers related to our services. You can opt-out of these communications at any time.
3. Sharing Your Information
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers to perform services on our behalf, including:
- Payment processors
- Shipping companies
- Marketing partners
- Data analytics providers
These service providers are required to maintain the confidentiality and security of your personal information and are not allowed to use your information for any purpose other than providing services to Goonj.
3.2 Legal Compliance and Protection
We may disclose your personal information if required by law, to protect our rights, or to comply with a legal process.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or notice on our website of any such change in ownership or control of your personal information.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
5.1 Access and Correction
You have the right to access and correct your personal information. You can update your account details by logging into your account or by contacting us at [email protected].
5.2 Opt-Out
You have the right to opt-out of receiving promotional communications from us. You can do so by following the unsubscribe instructions in our emails or by contacting us directly.
5.3 Data Deletion
You may request the deletion of your personal information, subject to certain legal or contractual obligations that require us to retain your data. To request deletion, please contact us at [email protected].
6. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 18, please contact us so that we can take steps to delete such information.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the revised policy will be effective when posted. Your continued use of our website after the posting of changes constitutes your acceptance of those changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]